Refund Policy

Refund Policy for Vizzard

Last Updated: February 4, 2025

1. Introduction

We offer a fair and flexible refund policy to ensure a smooth experience for our users. This policy explains when you can request a refund and how it is processed.

2. Free Trial & Billing

  • Vizzard provides a 15 day FREE trial—no payment is required to start.
  • Billing starts only after the free trial expires, based on the chosen plan.
  • You may cancel anytime before the trial ends to avoid charges.

3. Partial Refunds & Pro-Rated Cancellation

We offer partial refunds based on months used (rounded up):

  • If you cancel mid-subscription, you will be charged for full months used, and the remaining amount will be refunded (minus taxes).
  • Example: If you paid for 3 months but used the software for 20 days, you will be charged for 1 full month, and the remaining amount will be refunded.

4. Refund Eligibility

Refunds will be granted if:

  • You cancel within an active billing period, and the refund follows the pro-rated formula.
  • You experience a technical issue that prevents core functionality, and our support team cannot resolve it within 7 days.
  • A duplicate payment was made due to a system error.

Refunds will NOT be granted if:

  • You cancel after the full usage period has ended.
  • You request a refund after your subscription has fully ended (e.g., canceling in the last month of an annual plan).
  • You request a refund without valid proof of an issue (e.g., general dissatisfaction).
  • You do not submit a formal refund request via email or WhatsApp. Verbal requests will not be processed.

5. How to Request a Refund

  • Step 1: Contact us via email or WhatsApp (verbal requests will not be accepted).
  • Step 2: Provide your account details and reason for cancellation.
  • Step 3: If eligible, your refund will be processed within 7-10 business days.

6. Contact Us for Refund Requests