Last Updated: February 4, 2025

1. Introduction

Welcome to Vizzard! These Terms & Conditions govern your use of the Vizzard salon & spa management software. By accessing or using our platform, you agree to comply with these terms.

2. Eligibility & Service Availability

• Vizzard is available for all users; however, initial support is limited to businesses in Gurgaon & Delhi.
• By using Vizzard, you confirm that you are legally authorized to operate a business and comply with applicable laws.

3. Subscription & Payments

• Vizzard operates on a prepaid subscription model.
• Billing starts only after the free trial ends.
• Users can cancel anytime, and refunds are subject to the refund policy.

4. User Responsibilities

• Users must provide accurate business information when signing up.
• Users are responsible for ensuring their business complies with local regulations (e.g., tax filings, licenses).
• Users must keep their login credentials secure and not share access with unauthorized individuals.

5. Cancellation & Refunds

• Users can cancel their subscription anytime.
• Refunds, if applicable, will be processed as per the refund policy (partial refunds based on usage and conditions).
• Upon cancellation, all data will be permanently deleted after 30 days.

6. Account Termination by Vizzard

Vizzard reserves the right to suspend or terminate accounts in cases of:

• Non-payment for active subscriptions.
• Violation of these terms (e.g., misuse, illegal activities).
• Attempting to hack, disrupt, or misuse the platform.

7. Service Availability & Uptime

• Vizzard aims for 99.9% uptime, but occasional downtime for maintenance or unforeseen issues may occur.
• If downtime occurs, users will be notified with an estimated resolution time (ETA).
• Vizzard is not liable for any business losses due to service interruptions.

8. Intellectual Property

• Vizzard software and its features are protected by copyright laws.
• Users cannot copy, distribute, modify, or resell any part of the software.

9. Limitation of Liability

• Vizzard is not liable for financial losses caused by system errors, technical failures, or incorrect usage of the software.
• Users acknowledge that Vizzard is a tool to assist in salon & spa management but does not guarantee business success or revenue increase.

10. Changes to Terms & Conditions

• Vizzard reserves the right to modify these Terms & Conditions at any time.
• If changes occur, users will be notified via email or platform notifications.
• Continued use of the software after an update constitutes acceptance of the new terms.

11. Third-Party Services Disclaimer

• Vizzard integrates with third-party services like Razorpay (payments) and Google Analytics (tracking & analytics).
• Vizzard does not control or take responsibility for any issues arising from third-party services, including transaction failures, data breaches, or service downtimes on their platforms.
• Users should review the respective third-party service provider’s terms and policies for details.

12. Dispute Resolution & Governing Law

• Users must contact support first to resolve disputes before taking legal action.
• These terms are governed by Indian law within the Gurgaon jurisdiction.

13. Contact Information

For any questions regarding these Terms & Conditions, contact us at:

• Email: support@viz22.com
• WhatsApp: +91-95820-81220