Refund Policy
Last Updated: February 4, 2025
INTRODUCTION
We offer a fair and flexible refund policy to ensure a smooth experience for our users. This policy explains when you can request a refund and how it is processed.
SCOPE OF REFUNDS
Refunds under this policy apply only to the subscription amount paid for the applicable billing period. All other fees, whether one-time or recurring—including fees for setup, implementation, add-ons, products, services, or other items—are non-refundable unless the applicable refund terms are expressly stated at the time of purchase.
BILLING
- Vizzard subscriptions are billed based on the plan and billing cycle selected.
- Payment is required to activate a paid subscription.
- You may request cancellation anytime, and eligible refunds are handled under this policy.
PARTIAL REFUNDS & PRO-RATED CANCELLATION
Eligible partial refunds apply only to the subscription amount and are based on months used (rounded up):
REFUND ELIGIBILITY
- You cancel within an active billing period, and the refund follows the pro-rated formula.
- You experience a technical issue that prevents core functionality, and our support team cannot resolve it within 7 days.
- A duplicate payment was made due to a system error.
- You cancel after the full usage period has ended.
- You request a refund after your subscription has fully ended (e.g., canceling in the last month of an annual plan).
- You request a refund without valid proof of an issue (e.g., general dissatisfaction).
- You do not submit a formal refund request via email or WhatsApp. Verbal requests will not be processed.