Terms & Conditions

1. INTRODUCTION

1.1Welcome to Vizzard! These Terms & Conditions govern your use of the Vizzard salon & spa management software. By accessing or using our platform, you agree to comply with these terms.

2. ELIGIBILITY & SERVICE AVAILABILITY

• 2.1 Vizzard is available for all users; however, initial support is limited to businesses in Gurgaon & Delhi.
• 2.2 By using Vizzard, you confirm that you are legally authorized to operate a business and comply with applicable laws.

3. SUBSCRIPTION & PAYMENTS

• 3.1 Vizzard operates on a prepaid subscription model.
• 3.2 Billing starts when a paid subscription is activated.
• 3.3 Users can cancel anytime, and refunds are subject to the refund policy.
• 3.4 If a subscription is not renewed on time and the account expires, any discount or promotional price previously applied will not carry over to a later renewal. The renewal will be charged at the price in effect when the renewal is made.

4. USER RESPONSIBILITIES

• 4.1 Users must provide accurate business information when signing up.
• 4.2 Users are responsible for ensuring their business complies with local regulations (e.g., tax filings, licenses).
• 4.3 Users must keep their login credentials secure and not share access with unauthorized individuals.

5. CANCELLATION & REFUNDS

• 5.1 Users can cancel their subscription anytime.
• 5.2 Refunds, if applicable, will be processed as per the refund policy (partial refunds based on usage and conditions).
• 5.3 Upon cancellation, all data will be permanently deleted after 30 days.

6. ACCOUNT TERMINATION BY VIZZARD

Vizzard reserves the right to suspend or terminate accounts in cases of:

• 6.1 Non-payment for active subscriptions.
• 6.2 Violation of these terms (e.g., misuse, illegal activities).
• 6.3 Attempting to hack, disrupt, or misuse the platform.
• 6.4 If an account expires or is suspended for non-payment, Vizzard may retain the account and its data for up to 30 days from the expiration or suspension date. After that period, the account and all associated data will be permanently deleted for privacy purposes.

7. SERVICE AVAILABILITY & UPTIME

• 7.1 Vizzard aims for 99.9% uptime, but occasional downtime for maintenance or unforeseen issues may occur.
• 7.2 If downtime occurs, users will be notified with an estimated resolution time (ETA).
• 7.3 Vizzard is not liable for any business losses due to service interruptions.

8. INTELLECTUAL PROPERTY

• 8.1 Vizzard software and its features are protected by copyright laws.
• 8.2 Users cannot copy, distribute, modify, or resell any part of the software.

9. LIMITATION OF LIABILITY

• 9.1 Vizzard is not liable for financial losses caused by system errors, technical failures, or incorrect usage of the software.
• 9.2 Users acknowledge that Vizzard is a tool to assist in salon & spa management but does not guarantee business success or revenue increase.

10. CHANGES TO TERMS & CONDITIONS

• 10.1 Vizzard reserves the right to modify these Terms & Conditions at any time.
• 10.2 If changes occur, users will be notified via email or platform notifications.
• 10.3 Continued use of the software after an update constitutes acceptance of the new terms.

11. THIRD-PARTY SERVICES DISCLAIMER

• 11.1 Vizzard integrates with third-party services like Razorpay (payments) and Google Analytics (tracking & analytics).
• 11.2 Vizzard does not control or take responsibility for any issues arising from third-party services, including transaction failures, data breaches, or service downtimes on their platforms.
• 11.3 Users should review the respective third-party service provider's terms and policies for details.

12. DISPUTE RESOLUTION & GOVERNING LAW

• 12.1 Users must contact support first to resolve disputes before taking legal action.
• 12.2 These terms are governed by Indian law within the Gurgaon jurisdiction.

13. CONTACT INFORMATION

For any questions regarding these Terms & Conditions, contact us at: